When to contact us
This page will help guide you when its the best time to contact us during different situations that you may have, if you are unsure please feel free to contact us.
What happens when someone dies at home or in a nursing home?
- When a death occurs at home or within a nursing home, a doctor or nurse will be contacted to provide confirmation of the death
- Once the death is confirmed and the doctor or nurse has left, please contact us to arrange the preparations for the removal of the body from the home to our Chapel of Rest
- Our experienced staff are available 24 hours a day and will collect the body usually within an hour of receiving your call
- One of our funeral directors will proceed to contact you later that day or, in some cases, the following morning to arrange the best time to begin discussing the funeral arrangements with you
What happens when someone dies in a hospital?
- Usually, the hospital will inform you of the death
- Please contact us as soon as possible to let us know of this
- We will then inform you of the best procedure moving forward from this
- Following this, we will arrange a time to sit down and begin discussing the funeral arrangements with you
The Coroner is involved
In any of the following circumstances the doctor may report the death to the coroner:
- An accident or injury
- An industrial disease
- During a surgical operation
- Before recovering from an anaesthetic
- The cause of death is unknown
- The death was sudden and unexplained
If the person who has died has not been seen or treated by a doctor within the last 14 days or has been admitted into hospital less than 24 hours before they died the death must be reported to the coroner.
What happens when someone dies suddenly?
If death is sudden or unexpected, you should contact the following people:
- The family doctor (if known)
- The deceased’s nearest relative
- The police, who will help find the people listed above if necessary.
- Your chosen funeral director so they can liase with the Coroners Officer and organise the relevant legal
If there is reason to suspect that the death was not due to natural causes, do not touch or remove anything in the room. The death may be referred to the coroner.
How am I going to get everything done?
- Don’t worry, we are just a phone call away 24 hours a day to help and support you during this period
- Please feel free to contact us at any time. We are more than happy to offer our friendly, professional advice